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ConceptOperations & Technology
Queue Management.
A digital queue concept for walk-in environments — helping businesses manage waiting lines so customers spend less time standing in them and more time being served.
The Problem
Walk-in environments — clinics, service centres, offices — often rely on paper tickets and physical lines. Customers don't know how long they'll wait, staff have no visibility of demand, and busy periods create frustration on both sides.
The Solution
A digital queue experience that lets visitors join a line from their phone, see their live position and estimated wait, and get notified when it's their turn — while staff get a clear view of who is waiting and how the day is flowing.
Key Features
- Join the queue remotely or on arrival
- Live position and estimated wait time
- Automatic notifications when it's your turn
- Staff dashboard with real-time queue visibility
- Service categories so customers join the right line
- Simple insights into busy periods and wait trends
Tools & Technologies
React · TypeScript · Supabase · Tailwind CSS